This error is due to the user not having the Windows Media Feature Pack installed. In most cases, this is because the user is running an ‘N’ or ‘NK’ edition of windows, which does not include the Windows Media Feature Pack as standard. To check your edition and version of Windows, do the following:Windows 10:
- Select the Start or Windows button (usually in the lower-left corner of your computer screen).
- Select Settings.
- Select System and then select About. The resulting screen shows the Edition and Version of Windows.
Windows 8 or Windows 8.1:
Option 1: From the desktop
Option 2: From the Start Screen
- Swipe in from the upper-right corner of the screen while viewing the desktop to open the menu, and then touch Settings.
- Select PC Info. Under Windows edition, the Windows version is shown.
- While on the Start screen, type computer.
- Right-click the computer icon. If using touch, press and hold on computer icon.
- Click or tap Properties. Under Windows edition, the Windows version is shown.
- Click the Start or Windows button (usually in the lower-left corner of your computer screen).
- Right-click Computer and choose Properties from the menu. The resulting screen shows the Windows version.
If your edition of Windows ends in an ‘N’ or ‘NK’ you will need to download and manually install the Media Feature Pack which can be download from the following Microsoft support page:https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700aNOTE:
Microsoft support for Windows 7 was discontinued in January 2020 and the download link for Windows 7 has been removed from the above page.